True Customer Service

The other day I was browsing through the applications still available via Apple Downloads (they now offer software via their App Store) when I found a neat application called iDeskCal by HashBang Industries.  It synchronizes with the  iCal (short for calendar) application by putting an event reminder page between your desktop and your wallpaper/screensaver.  I’ve often wished I had a visible version of iCal without having to actually open it up, so I downloaded the application  and played around with it and had some fun personalizing it and decided after about 15 minutes I would gladly pay the nominal shareware fee.   Unfortunately for me, there was a glitch in the license code that was sent to me, the application kept rejecting the code.  So, I contacted the developer, Dallas Brown.  Several times.  Apparently that may have been an issue because when Dallas got back to me he said my emails were in his spam folder for some reason.  (Guess I contacted him too much?)  At any rate, I was becoming more frustrated as time went by, nothing I was doing seemed to be working;  I sent a final email saying ‘make this right or refund my money.’  It was then I realized I had gotten a response from Dallas, so I notified him about my issue.  Dallas  sent me another license code, and everything worked the way it was supposed to.  I alerted Dallas that everything was working quite nicely and thanked him for making it right.  Realizing that he had probably not gotten my last email, I warned him there was probably one message still outstanding from me, and to just disregard it.

To my embarrassment, he not only read it, but he actually refunded my money! I emailed him back and offered to re-pay, since the application was working the way it was supposed to, and he said no, it was more important to him to have a happy customer.  I have to say, I was a bundle of conflicting emotions at that point:  Guilt, Relief, Gratitude…and something else, Resolve.   I decided that the least I could do would be to spread the word that this man, by virtue of his commitment to customer service, stood head and shoulders above others who live by the credo ‘what’s in it for me?’   I can vouch for this man, this company and this product.  My only regret is that Im not able to use more of their applications (I dont have an iPhone, sadly, although I hope to someday).

Any iPhone or Mac users out there who are interested in seeing what this company has to offer can go HERE.   Everyone else will just miss out.  And thats a shame…

~ by irishgrl on February 20, 2011.

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